Customer Care

FAQ

Helpful answers for shopping with The Gloss Cosmetics Trading LLC, using the information available in the current website.

Browse products on the shop page, add items to the cart, then complete checkout with your customer details and payment method.

The current checkout supports Cash on Delivery and secure Stripe card checkout in AED.

The website does not show a public order tracking page. Please contact customer support with your order details for assistance.

An exact delivery period is not specified in the current website files. Customer support can confirm the expected timing for your address before or after ordering.

The current website identifies The Gloss Cosmetics Trading LLC as based in Ajman, UAE. International delivery details are not specified, so please contact support before placing an international order.

If you need a change or cancellation, contact support as soon as possible. Availability depends on whether the order has already been processed.

Contact customer support with your order information and clear product or package photos so the business can review the issue.

Returns are subject to the applicable product and hygiene requirements described by the business. Opened or used cosmetics may require additional review for health and safety reasons.

Review the product information shown on the shop page. For ingredients, shades, or professional hair-care guidance, contact support before purchasing.

The homepage presents the store promise as 100% Original and describes the business as a cosmetics and beauty store based in Ajman, UAE.

Email info@theglosscosmetics.ae or call 06 882 0997, 0567197599, or 0508674109.